FilmLight Product Support Team Email
| Support Team | |
|---|---|
| Northlight | northlight-support@filmlight.ltd.uk |
| Baselight | baselight-support@filmlight.ltd.uk |
| Baselight Editions | plugin-support@filmlight.ltd.uk |
| Truelight | truelight-support@filmlight.ltd.uk |
Support Office Hours and Phone Numbers
| Office | Phone | Hours |
|---|---|---|
| London | +44 (0)20 7292 0405 | Mon–Fri 9.30am-5.30pm BST |
| North America | +1 (323) 785 1648 | Mon–Fri 9.30am-5.30pm PDT |
| Eastern America | +1 (416) 840 4426 | Mon–Fri 9.30am-5.30pm EDT |
| Australia | +61 (2) 8307 3839 | Mon–Fri 9.30am-5.30pm Aus EST |
Regional Holidays 2012
FilmLight provides 'follow-the-sun' worldwide support for 24 hours of each working day, excluding regional national holidays. A list of regional national holidays is shown below.
| Holiday | 2012 | AUS | CAN | SGP | UK | US |
|---|---|---|---|---|---|---|
| New Year | 01-Jan | x | x | x | x | x |
| New Year (substitute) | 02-Jan | x | x | |||
| Chinese New Year | 23-Jan | x | ||||
| Chinese New Year | 24-Jan | x | ||||
| Australia Day | 26-Jan | x | ||||
| President's Day | 20-Feb | x | ||||
| Good Friday | 06-Apr | x | x | x | x | |
| Easter Monday | 09-Apr | x | x | x | ||
| Anzac Day | 25-Apr | x | ||||
| Labour Day | 01-May | x | ||||
| Vesak Day | 05-May | x | ||||
| May Day | 07-May | x | ||||
| Victoria Day | 21-May | x | ||||
| Memorial Day | 28-May | x | ||||
| Spring Bank Holiday | 04-Jun | x | ||||
| Queen's Diamond Jubilee | 05-Jun | x | ||||
| Queen's Birthday | 11-Jun | x | ||||
| Canada Day | 02-Jul | x | ||||
| Independence Day | 04-Jul | x | ||||
| National Day | 09-Aug | x | ||||
| Hari Raya Puasa | 19-Aug | x | ||||
| Hari Raya Puasa (substitute) | 20-Aug | x | ||||
| Summer Bank Holiday | 27-Aug | x | ||||
| Labor Day | 03-Sep | x | x | |||
| Labour Day | 01-Oct | x | ||||
| Thanksgiving (CAN) | 08-Oct | x | ||||
| Hari Raya Haji | 26-Oct | x | ||||
| Deepavali | 13-Nov* | x | ||||
| Remembrance Day | 11-Nov | x | ||||
| Thanksgiving (US) | 22-Nov | x | ||||
| Thanksgiving (US) | 23-Nov | x | ||||
| Christmas | 25-Dec | x | x | x | ||
| Boxing Day | 26-Dec | x | x | x |
* Subject to change.
Product downloads
To download upgrades, new releases and documentation, visit the support area for your product.
| Product | Current release |
|---|---|
| Northlight | 2.0.4789 |
| Baselight 4.2 | 4.2.5323 |
| Baselight 4.3 | 4.3.5343 |
| Truelight | 4.0.5354 |
Note: The Northlight and Baselight areas are password-protected. If you are a current FilmLight customer, contact your sales representative or the Product Support Team to get a username and password.
Obtaining technical assistance
If you require technical assistance, read the product documentation first.
If this does not answer your questions, please email the appropriate Product Support Team.
We aim to respond to technical queries within 48 hours. For urgent technical assistance, get in touch with your local contact.
Licence support
If a new or emergency licence is required, customers should use the following e-mail address: