Northlight Support Packages

The Northlight scanner can be supplied with Northlight Platinum Support.

Northlight Platinum Support

Annual Northlight Platinum support agreement providing:

  • Hardware: Diagnosis, advanced parts replacement, and repair of FilmLight-supplied hardware systems. Engineering repairs, including travel and expenses, are covered. Preventative maintenance and installation of hardware design improvements performed during on-site visits.
  • Software: Support via email, telephone and remote diagnosis of FilmLight-supplied operating system and Northlight host application software. Provision of bug fix point releases as available or required.
  • Features: Provision of new Software Feature Version Upgrades (but excluding any optional additional hardware necessary for the new features)

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Northlight Support

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