Truelight Support Packages

All Truelight products have the option to be backed with Truelight Platinum Support.

Truelight Platinum Support

Annual Truelight Platinum support agreement providing:

  • Hardware: Diagnosis, advanced parts replacement, and repair of FilmLight-supplied hardware systems. This does not include engineering on-site visits.
  • Software: Support via email, telephone and remote diagnosis of FilmLight-supplied operating system and Truelight application software. Provision of bug fix point releases as available or required.
  • Features: Provision of new Software Feature Version Upgrades (but excluding any optional additional hardware necessary for the new features).

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