Contact Support

FilmLight Product Support Team Email

Support Team Email
Baselight [email protected]
Baselight Editions [email protected]
Baselight LOOK [email protected]
Daylight [email protected]
Northlight [email protected]
Truelight [email protected]


Support Office Hours and Phone Numbers

Office Phone Hours
London +44 (0)20 7292 0405 Mon–Fri 9.30am-5.30pm GMT
North America +1 (323) 785 1648 Mon–Fri 9.30am-5.30pm PST
Germany +49 (89) 32309485 Mon–Fri 9.30am-5.30pm CET
India +91 9819426677 Mon–Fri 9.30am-5.30pm IST
Korea +82 (0)10 7244 6122 Mon–Fri 9.30am-5.30pm KST
Japan +81 (0)3 6801 6280 Mon–Fri 9.30am-5.30pm JST


Regional Holidays 2023

FilmLight provides ‘follow-the-sun’ worldwide support for 24 hours of each working day, excluding regional national holidays. A list of regional national holidays is shown below.

Obtaining technical assistance

If you require technical assistance, read the product documentation first.

If this does not answer your questions, please email the appropriate Product Support Team.

We aim to respond to technical queries within 48 hours. For urgent technical assistance, get in touch with your local contact.

Licence support

If a new or emergency licence is required, customers should use the following e-mail address:

[email protected]

New Year 02 Jan x x x x x x x
Three Kings’ Day 06 Jan   x
Chinese New Year/ Spring Festival 21-27 Jan x      
Chinese New Year 23-24 Jan       x
Australia Day 26 Jan x
Constitution Day 05 Feb   x  
President’s Day 20 Feb x
Benito Juarez’s Birthday 20 Mar       x    
Qingming Festival 05 Apr   x        
Maundy Thursday 06 Apr       x    
Good Friday 07 Apr x   x x x x
Easter Monday 10 Apr x x x
Hari Raya Puasa 22 Apr       x
Anzac Day 25 Apr x
Labour/May Day/Early May Bank Holiday 01 May x x x x x
Coronation Day 08 May        


Ascension Day 18 May   x    
Memorial Day/Spring Bank Holiday/Whit Monday 29 May x x x
Vesak Day 03 Jun       x
Corpus Christi 08 Jun x  
King’s Birthday 12 Jun x
Dragon Boat Festival 22 Jun x      
Hari Raya Haji 29 Jun       x
Independence Day 04 Jul x
National Day 09 Aug       x
Assumption Day 15 Aug x  
Summer Bank Holiday 28 Aug x
Labor Day 04 Sep x
Independence Day 16 Sep       x
National Day 01-06 Oct   x    
Labour Day 02 Oct x
German Unity Day 03 Oct   x
All Saints’ Day 01 Nov x    
Diwali* 12 Nov       x
Revolution Day 20 Nov   x  
Thanksgiving 23 Nov x
Lady of Guadalupe Day 12 Dec       x      
Christmas Eve 22 Dec             x
Christmas 25 Dec x   x x x x x
Boxing Day/ St Stephen’s Day 26 Dec x   x     x  

* Subject to change.

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