Contact Support

FilmLight Product Support Team Email

Support Team Email
Baselight [email protected]
Baselight Editions [email protected]
Prelight [email protected]
Daylight [email protected]
FLIP [email protected]
Northlight [email protected]
Truelight [email protected]


Support Office Hours and Phone Numbers

Office Phone Hours
London +44 (0)20 7292 0405 Mon–Fri 9.30am-5.30pm BST
North America +1 (323) 785 1648 Mon–Fri 9.30am-5.30pm PDT
Germany +49 (89) 32309485 Mon–Fri 9.30am-5.30pm CEST
India +91 9819426677 Mon–Fri 9.30am-5.30pm CEST


Regional Holidays 2021

FilmLight provides ‘follow-the-sun’ worldwide support for 24 hours of each working day, excluding regional national holidays. A list of regional national holidays is shown below.

Obtaining technical assistance

If you require technical assistance, read the product documentation first.

If this does not answer your questions, please email the appropriate Product Support Team.

We aim to respond to technical queries within 48 hours. For urgent technical assistance, get in touch with your local contact.

Licence support

If a new or emergency licence is required, customers should use the following e-mail address:

[email protected]

New Year 01 Jan x x x x x x x
Three Kings’ Day 06 Jan   x
Australia Day 26 Jan x
Constitution Day 01 Feb   x  
Chinese New Year/ Spring Festival 11-17 Feb x      
Chinese New Year 12-13 Feb       x
President’s Day 15 Feb x
Benito Juarez’s Birthday 15 Mar       x    
Maundy Thursday 01 Apr       x    
Good Friday 02 Apr x   x x x x
Easter Monday 05 Apr x x x
Qingming Festival 05 Apr   x        
Anzac Day 26 Apr x
Labour/May Day 03 May x x x x
Early May Bank Holiday 03 May x
Ascension Day 13 May   x    
Hari Raya Puasa 13 May       x
Whit Monday 24 May x  
Vesak Day 26 May       x
Memorial Day 31 May x
Spring Bank Holiday 31 May x
Corpus Christi 03 Jun x  
Queen’s Birthday 14 Jun x
Dragon Boat Festival 14 Jun x      
Independence Day 05 Jul x
Hari Raya Haji 20 Jul       x
National Day 09 Aug       x
Assumption Day 15 Aug x  
Summer Bank Holiday 30 Aug x
Labor Day 06 Sep x
Independence Day 16 Sep       x
National Day 01-07 Oct   x    
German Unity Day 03 Oct   x
Labour Day 04 Oct x
All Saints’ Day 01 Nov x    
Diwali* 04 Nov       x
Revolution Day 15 Nov   x  
Thanksgiving 25-26 Nov x
Lady of Guadalupe Day 12 Dec       x      
Christmas Eve 24 Dec             x
Christmas 27 Dec x   x x x x x
Boxing Day/ St Stephen’s Day 28 Dec x   x     x  
New Year's Day (substitution) 31 Dec             x

* Subject to change.

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