Contact Support

FilmLight Product Support Team Email

Support Team Email
Baselight [email protected]
Baselight Editions [email protected]
Baselight LOOK [email protected]
Daylight [email protected]
Northlight [email protected]
Truelight [email protected]


Support Office Hours and Phone Numbers

Office Phone Hours
London +44 (0)20 7292 0405 Mon–Fri 9.30am-5.30pm BST
North America +1 (323) 785 1648 Mon–Fri 9.30am-5.30pm PDT
Germany +49 (89) 32309485 Mon–Fri 9.30am-5.30pm CEST
India +91 9819426677 Mon–Fri 9.30am-5.30pm IST
Korea +82 (0)10 7244 6122 Mon–Fri 9.30am-5.30pm KST
Japan +81 (0)3 6801 6280 Mon–Fri 9.30am-5.30pm JST


Regional Holidays 2022

FilmLight provides ‘follow-the-sun’ worldwide support for 24 hours of each working day, excluding regional national holidays. A list of regional national holidays is shown below.

Obtaining technical assistance

If you require technical assistance, read the product documentation first.

If this does not answer your questions, please email the appropriate Product Support Team.

We aim to respond to technical queries within 48 hours. For urgent technical assistance, get in touch with your local contact.

Licence support

If a new or emergency licence is required, customers should use the following e-mail address:

[email protected]

New Year 03 Jan x x x x x x x
Three Kings’ Day 06 Jan   x
Australia Day 26 Jan x
Chinese New Year 01-02 Feb       x
Chinese New Year/ Spring Festival 01-06 Feb x      
Constitution Day 07 Feb   x  
President’s Day 21 Feb x
Benito Juarez’s Birthday 21 Mar       x    
Qingming Festival 05 Apr   x        
Maundy Thursday 14 Apr       x    
Good Friday 15 Apr x   x x x x
Easter Monday 18 Apr x x x
Anzac Day 25 Apr x
Labour/May Day 01 May x x x x
Early May Bank Holiday 02 May x
Hari Raya Puasa 03 May       x
Ascension Day 13 May   x    
Vesak Day 15 May       x
Memorial Day 30 May x
Spring Bank Holiday 02 Jun x
Queen's Platinum Jubilee 03 Jun   x  
Dragon Boat Festival 03 Jun x      
Whit Monday 06 Jun x  
Queen’s Birthday 13 Jun x
Corpus Christi 16 Jun x  
Independence Day 04 Jul x
Hari Raya Haji 09 Jul       x
National Day 09 Aug       x
Assumption Day 15 Aug x  
Summer Bank Holiday 29 Aug x
Labor Day 05 Sep x
Independence Day 16 Sep       x
National Day 01-07 Oct   x    
German Unity Day 03 Oct   x
Labour Day 03 Oct x
Diwali* 24 Oct       x
All Saints’ Day 01 Nov x    
Revolution Day 21 Nov   x  
Thanksgiving 24 Nov x
Lady of Guadalupe Day 12 Dec       x      
Christmas Eve 23 Dec             x
Christmas 26 Dec x   x x x x x
Boxing Day/ St Stephen’s Day 27 Dec x   x     x  

* Subject to change.

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