Contact Support

FilmLight Product Support Team Email

Support Team Email
Baselight [email protected]
Baselight Editions [email protected]
Prelight [email protected]
Daylight [email protected]
FLIP [email protected]
Northlight [email protected]
Truelight [email protected]


Support Office Hours and Phone Numbers

Office Phone Hours
London +44 (0)20 7292 0405 Mon–Fri 9.30am-5.30pm GMT
North America +1 (323) 785 1648 Mon–Fri 9.30am-5.30pm PST
Australia +61 (2) 8307 3839 Mon–Fri 9.30am-5.30pm Aus AEDT
Germany +49 (89) 32309485 Mon–Fri 9.30am-5.30pm CET
India +91 9819426677 Mon–Fri 9.30am-5.30pm CET


Regional Holidays 2018

FilmLight provides ‘follow-the-sun’ worldwide support for 24 hours of each working day, excluding regional national holidays. A list of regional national holidays is shown below.

Holiday 2018 AUS CHN MEX SGP UK US
New Year 01-Jan x x x x x x
Australia Day 26-Jan x
Constitution Day 5-Feb x  
Chinese New Year/ Spring Festival 15-21 Feb x    
Chinese New Year 15-16 Feb     x
President's Day 19-Feb x
Benito Juarez's Birthday 19-Mar     x    
Maundy Thursday 29-Mar     x    
Good Friday 30-Mar x   x x x
Easter Monday 02-Apr x x
Qingming Festival 5 Apr   x      
Anzac Day 25-Apr x
Labour/May Day 01-May x x x
Early May Bank Holiday 07-May x
Vesak Day 29-May     x
Memorial Day 28-May x
Spring Bank Holiday 28-May x
Queen's Birthday 11-Jun x
Hari Raya Puasa 15-Jun     x
Dragon Boat Festival 18-Jun x    
Independence Day 04-Jul x
National Day 09-Aug     x
Hari Raya Haji 22-Aug     x
Summer Bank Holiday 27-Aug x
Labor Day 03-Sep x
Independence Day 16-Sep     x
National Day 01-07 Oct   x  
Labour Day 01-Oct x
Deepavali 06-Nov*     x
Revolution Day 19-Nov x  
Thanksgiving 22/23 Nov x
Lady of Guadalupe Day 12-Dec     x      
Christmas 25-Dec x x x x x x
Boxing Day 26-Dec x       x x

* Subject to change.

Obtaining technical assistance

If you require technical assistance, read the product documentation first.

If this does not answer your questions, please email the appropriate Product Support Team.

We aim to respond to technical queries within 48 hours. For urgent technical assistance, get in touch with your local contact.

Licence support

If a new or emergency licence is required, customers should use the following e-mail address:

[email protected]

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