“FilmLight's support team has been critical to perfecting workflows at Splice. In ten years I’ve never lost a single keystroke of work, which speaks volumes of the support team and the software stability.”

“The support team at FilmLight is one of the reasons I chose Baselight for my boutique grading studio. They are an immensely knowledgeable and hardworking group in various disciplines; from colour science to IT. They are there for you around the clock, promptly answering your questions and finding solutions to your needs.”

“I love Baselight, its colour management and the support! It is so important when dealing with such a powerful system at a boutique studio.”

“I’ve worked with Baselight and FilmLight support for about ten years. Knowing that, should I need to speak to an actual person for help, I can – whatever time of day. This sort of safety net in a ‘mission critical’ situation is invaluable.”

“I have relied on FilmLight support since 2005. I consider them a de facto member of the post crew. I nearly always require some custom component – a new camera IDT, some specialised colour engineering or toolset refinement – and FilmLight is always up to the challenge.”

“We could not operate at the level we do without the support of FilmLight. It is like having our own colour scientist and engineering team on call.”

“FilmLight support is such a vital part of us adopting a Baselight workflow within our facility. The knowledge that an expert team is on hand gives our operators, and indeed producers, full confidence in their tools.”

“When you are in such a competitive business, reliability, stability and creativity are highly needed. Baselight provides all three, along with excellent technical support.”

“FilmLight support is phenomenal. From fast bug fixes and workflow support to new features and 24/7 phone support, it really helps during the long nights when you feel alone and have the client arriving in a few hours. I can’t think of any professional environment working without them.”

“The support team at FilmLight was integral to the launch of TRAFIK last year. Beyond setting up and maintaining our Baselight systems, they have been strategic partners to our business, offering knowledge, insight and advice.”

“The FilmLight support team is responsive to issues and open to ideas. In fact, after working on Mad Max: Fury Road, I sat down with the FilmLight team to discuss the tools we wished we had on that film. A lot of them were built and are now part of the Baselight toolset – you can’t get much better than that!”

“FilmLight is very forward thinking and receptive to the ideas of colourists when it comes to new features and tools. They always support us when we need them.”

“FilmLight’s support stands head and shoulders above all other vendors in the digital imaging field. I have been using their products for more than 16 years and have always known them to be highly skilled, responsive, and professional.”

“FilmLight Support is made up of scientists, engineers, colourists and workflow consultants. They are almost like our colleagues who are always helping, but we haven't met yet.”

“What sets FilmLight apart from other grading and editorial finishing platforms? In a word, support. A lot has changed in the post-world, but when it comes to accessible support there has always been a FilmLight-friend tunneled in, on a local phone or on site. FilmLight support stands alone.”

“I would like to mention the incredible support that FilmLight provides. We always obtain an immediate response - no matter what time of day. It's amazing that someone is always awake!”

“The FilmLight Support team is always there when you need them – no matter what time of day or night. Even if it’s 1am and your DCP has to go out the next morning, they’re always on hand to help.”